Frequently asked questions (FAQ)
Gravewater Alchemy is a creative brand that transforms ideas into tangible artistry through custom handcrafted and digital creations. We specialize in unique, personalized items—from custom engravings to digital files—all designed to empower self-expression and inspire connection.
Our product range includes custom creations such as engraved keepsakes, handcrafted wares, digital art files (like SVGs and cheat sheets), 3D printed items, stickers, and more. We also plan to expand into storytelling, music, and interactive art experiences over time. Stay tuned and checkout our online store for more!
You can place an order directly through our website. For custom creations, simply select the product, add your personalization details (such as engraving text), and proceed through our tailored checkout process. We offer both online and in-person order options.
Our online store is designed for standard shipping and digital order fulfillment, while our in-person store is optimized for local, custom orders without shipping.
For online orders, we offer a variety of shipping methods depending on your location. Shipping rates and estimated delivery times are calculated at checkout. In-person orders are designed for immediate/shortly-after-ordering pickup.
All of our important policies—including Returns & Refunds, Privacy, and Terms & Conditions—are available on our website. You can find links to these pages in our footer and header.
Simply put, For custom creations, all orders are final unless the item arrives damaged or does not match your design (more on our return & refunds page). For non-custom items, please refer to our Refunds & Returns Policy page for detailed guidelines and timelines.
We accept a variety of payment methods including credit/debit cards, PayPal, and other secure online payment options. For in-person orders, additional methods such as cash or mobile payments may be available. We are always looking to use the latest and most secure payment methods possible!
Absolutely! Many of our products are customizable. When you select a custom item, you’ll have the option to add personal details—like engraving text—that make your order truly one-of-a-kind.
Yes, we use secure, industry-standard encryption and work with trusted third-party payment processors to ensure your data is protected at all times.
Currently, our shipping options focus on domestic orders.
Because our custom creations are made to order, changes or cancellations can be challenging once production begins. Please contact our support team as soon as possible if you need assistance with your order.
Production times vary based on the complexity of the item. Generally, custom orders are completed within a few business days on average before being shipped.
No, gift cards are not currently available for purchase. We hope to have gift cards in the future!
If you have any questions or need assistance, please reach out through our Contact page or email us directly. Our support team is here to help you with any inquiries.
Laser engraving uses a focused laser beam to permanently mark or cut materials—such as wood, glass, metal, or plastic—with precision and intricate detail. This technology allows us to create custom designs that are both durable and beautifully detailed, perfect for personalized keepsakes.
3D printing is an additive manufacturing process that builds objects layer by layer from a digital design. It enables the creation of complex, customized items with exceptional detail and is ideal for producing unique prototypes, decorative pieces, and innovative art forms.